ISA’s Privacy Policy

ISA uses email communications to invite you to participate in online surveys that we conduct for our clients. We respect your privacy and want to provide you with alternatives in the event that you do not wish to participate in surveys from that survey sponsor in the future.

To opt out of upcoming invitations from ISA on behalf of the sponsor of the survey you have been invited to participate in, please follow the opt-out directions on the bottom of the survey invitation you received.

In addition to our policies regarding privacy, ISA's membership in CASRO (Council of American Survey Research Organizations) highlights our commitment to research done right.

Survey Respondents: Confidentiality

ISA's surveys generate reports with data tables and summaries that are used by our customers, and in turn, may be used by our customers within their respective markets. These data are typically used to inform decisions, understand the needs and interests of stakeholders, or to evaluate attitudes and opinions on issues of interest. In all cases, data that is collected from individual survey participants is reported back to our clients in combination with other participants.

In most instances, these surveys use lists provided by our clients. These lists include only participants who have opted in to receive email messages from our client, and the client is always identified during the survey experience.  There are also occasions when a third party list provider is used or a panel provider is used. We do not maintain or offer for rental mailing lists or email address files. We only collect data via surveys. Once your survey experience is completed and your response submitted, our link to you is severed.

Respondent confidentiality is understood by ISA.   All employees of the company understand this concept and have agreed to abide by the principles and practices outlined within this statement. We protect from disclosure to clients and third parties the identity of survey participants and respondent-identifiable information.

Without explicit permission, respondent identity and/or respondent-identifiable information will not be released for anything other than judicious follow-on research use by another research firm or the client's research department. The use of confidential information for targeted sales or marketing efforts is expressly prohibited.

Any personal information provided when participating in an online sweepstakes or other online incentive program we host is used only for the purpose of fulfilling the given prize or incentive.

Survey Respondents: Information Sharing

ISA is not in the business of selling your personally identifiable information. We use the information you may provide to us for the limited purposes described herein. Protecting survey participants' privacy has always been an important part of our business. It is essential that all survey respondents be assured that no personally identifiable information is shared with third parties, other than in the circumstances explained in the Survey Respondents-Confidentiality section of this policy statement.

We do occasionally host surveys which provide respondents with the opportunity to share their information with the client conducting the survey. In these cases, an option to share contact information is included in the survey, allowing the respondent to opt-in to having their information shared (anonymous survey data will still be used in aggregate, regardless).

ISA's websites may contain links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those websites are not governed by this privacy policy, and if you have questions about how a website uses your information, consult that site's privacy statement.

Survey Respondents: Opting-Out

ISA uses email communications to invite you to participate in online surveys that we conduct for our clients. We respect your privacy and want to provide you with alternatives in the event that you do not wish to participate in surveys from that survey sponsor in the future.

To opt out of upcoming invitations from ISA on behalf of the sponsor of the survey you have been invited to participate in, please follow the opt-out directions on the bottom of the survey invitation you received.

ISA Clients: How Survey Lists Are Used

When you submit a list to us for the purpose of conducting a survey, all contents of that list are kept confidential. We do not share details of any list that you send to us to any outside party. The only exception to this policy is in final report documents provided to you by ISA in which, for the purpose of full disclosure, details about the survey sample are included.

We may only send survey invitations to a sample of list members. List members not selected to receive survey invitations are kept confidential. In addition, any other business information that you may provide us during the course of a survey is kept secure and confidential.

Some of our online surveys provide respondents with the opportunity to enter a sweepstakes or receive some other incentive. In order to fulfill the incentive offer, respondents to the survey have their email addresses placed in a drawing for the chance to win the incentive offer. Once this drawing is made and the incentive fulfilled, the list and its contents are not used for any other purposes.


ISA Website Visitors and Users

We passively collect information to make your browsing experience more pleasant, and to understand what areas of our sites are more popular, what areas may require improvement, and what technologies are being used by visitors to our sites. This information helps us to update and improve our sites. We also use this information for security purposes, such as to detect and to block security breaches, and to detect violations of our quality standards, for example, detecting multiple survey responses from the same user. Cookies are small text files stored on your computer by a website that assigns a numerical user ID and stores certain information about your online browsing. When we use cookies, we do so to help us recognize you as a prior user of this site and for survey resumption if you choose to suspend your survey to resume at a later date. The cookie file does not store your personal information. If you prefer not to receive cookies from our website you can disable their use in your browser settings. By doing so you may reduce the functionality of the web pages you view.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and click stream data.

Visitors to certain areas of our websites are provided online forms or email addresses with which to contact us if they have questions, comments, or require further information on our products or services. Responses to such inquiries will be sent via e-mail as soon as possible after receipt.

While navigating ISA websites you may be directed to content or functionality that is hosted by a third party supplier, not on an ISA owned domain. When information is collected on behalf of ISA exclusively, the ISA privacy policy will be referenced on the site and will govern how your information is used. For other, non-ISA sites, the site owner's privacy policy will be referenced.

CAN-SPAM Voluntary Compliance

Although not covered by the Controlling the Assault of Non-Solicited Pornography and Marketing Act ("CAN-SPAM Act"), ISA voluntarily complies with key privacy and disclosure provisions of the CAN-SPAM Act, including:

*     providing a physical address for ISA or the ISA affiliate sending the e-mail message; and,

*     providing a clear and simple opt-out method which is always honored.

*     Providing the name of the client who has supplied the list to ISA at some point during the survey experience

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.


Safety and Security

We employ advanced technology and internal processes to protect the information our clients release to us. Additionally, only select, authorized employees have access to the data collected for processing and maintain the database that stores list information.

ISA also safeguards all information collected through its websites from unauthorized access. Only authorized ISA employees or agents carrying out permitted business functions are allowed to access this information. In addition, each employee of ISA is required to sign a confidentiality agreement requiring him or her to keep confidential all personal information of survey respondents. Employees who violate the confidentiality agreement are subject to disciplinary actions, including termination when appropriate.

ISA employs IBM SPSS data collection systems in secure hosted facilities. All surveys are administered in secure SSL encryption. SSL represents an encryption system used on servers to ensure privacy when transmitting information across the World Wide Web. SSL-enabled servers encrypt sensitive data into ciphertext before sending it to end users, preventing third parties from reading the data, even if they intercept this data en route. End users receiving data from the server then decrypt the ciphertext to read the data. Using SSL on a Web server helps ensure that information transmitted between a user, such as a Web browser and a server, such as a Web server, remains private, and enables the users to authenticate the identity of the server.  This is the same security used by most online transactions such as banks and other forms of financial transactions. Certificates are hosted by third parties for validation and verification. In the unlikely event that ISA suffers a breach of its security systems and an individual or entity gains unauthorized access to any information stored on ISA servers, ISA will immediately investigate the security breach, and will provide prompt notice to any individual whose information was affected.


How to Contact Us

If you have questions or comments about this privacy statement, please contact us as follows:

Privacy Policy Concerns
15400 Sherman Way, Fourth Floor
Van Nuys, CA. 91406 USA

Responses to such inquiries may be sent via email or regular mail within 30 days upon receipt.